Returns and Order Cancellation Policy
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory, within two years of original purchase, and with an original receipt or order number.
For a refund or replacement, we ask that the customer return the unfinished portion of the original bottle so our winemaking team may analyze the wine. By law, we cannot accept returns of alcoholic beverages unless the product is corked or technically flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund including shipping and handling charges. Please email us at email@example.com for return shipping instructions.
A 15% restocking fee will be applied to all canceled orders.
Please see our SHIPPING PAGE for more information on Fidelitas ship policies.